PRIVACY POLICY
Unlimited Physical Therapy & Sports Performance
This Privacy Policy describes our policies and procedures on the collection, use and disclosure of information when you use the service and tells you about your privacy rights and how the law protects you.
Introduction
Unlimited Physical Therapy & Sports Performance (“company”, “we”, “us”, “our”) respects the privacy of individuals who visit our website, use our digital platforms, or engage in our physical therapy rehabilitation, and performance training services.
This Privacy Policy explains how we collect, use, disclose, and safeguard personal information in accordance with applicable federal and state laws, including the Health Insurance Portability and Accountability Act (“HIPAA” ) for protected health information (“PHI”).
By accessing our website or using our services, you acknowledge and agree to the terms outlined in this Privacy Policy.
2.Information We Collect
2.1 Information Collected Through the Website
When you submit forms through our website, we may collect the following information:
Name
Email Address
Phone Number
Any information voluntarily submitted through contact forms
We may also automatically collect:
IP address
Cookies and usage data
2.2 Information Collected When You Become a Client
When an individual chooses to engage in our services, we may collect additional information necessary to provide physical therapy and performance training:
Name
Email Address
Phone Number
Mailing Address
Date of Birth
Payment information (processed securely through third-party processors)
Health history and medical information
Injury details, performance and testing data
Appointment details and clinical records maintained in our HIPAA-compliant EMR
This information may constitute Protected Health Information under HIPAA.
3.Information Collected From Minors
We provide services to youth athletes. For all clients under the age of 18:
Parents or legal guardians must provide consent to treatment and data collection
We collect and store health and performance information for minors with guardian authorization
Information about minors is safeguarded under the same HIPAA and confidentiality requirements as adults.
4.How We Use Personal Information
We use collected information for the following purposes:
To provide physical therapy and performance training services
To communicate appointment confirmations, updates, and administrative information
To deliver programming and home exercise programs
To maintain clinical records within our HIPAA-compliant EMR
To process payments
To respond to inquires
To comply with legal and regulatory obligations
We do not sell personal information
5.Third Party Service Providers
We use third-party platforms that may store or process personal data on our behalf. These include:
PT Everywhere - Electronic Medical Record system
Squarespace - website
Clover - 3rd party credit card processing
These vendors maintain their own privacy and security policies. We do not control and are not responsible for their practices, but we select vendors that align with HIPAA or industry security standards when handling health-related data.
6.Information Sharing and Disclosure
We do not share PHI or personal information except in the following instances:
6.1 Authorized Sharing
We may share information with:
Licensed contractors (collaborating with employees of Unlimited Physical Therapy & Sports Performance)
Physicians involved in your care
Coaches, teams, or family members (only with direct written consent from the client and/or parent/guardian
6.2 Required by Law
We may disclose information if required by:
HIPAA
State or federal laws
Court orders
Public health authorities
7.Data Security
We follow industry standards and HIPAA requirements to safeguard PHI and personal information. This includes:
Use of a HIPAA-compliant EMR
Encrypted data storage
Secure platforms for performance and training data (add training platform)
Password-protected devices
Restricted staff and contractor access
Physical and administrative safeguards
Despite these measures, no electronic system is fully secure, and we cannot guarantee absolute security.
8.Data Retention
Clinical and client records are retained for 10 years, in accordance with North Carolina state and HIPAA requirements.
Website form submissions and analytics data may be stored for shorter durations depending on system settings.
9.Cookies and Tracking Technology
Our website, hosted by Squarespace, may use cookies for:
Analytics
Functionality
Performance
Security
You may disable cookies through your browser settings, but functionality may be limited.
10.Your Rights
Clients have the following rights under HIPAA and applicable privacy laws:
Right to access your records
Right to request amendments
Right to request restrictions on disclosure
Right to obtain an accounting of disclosures
Right to revoke consent (where applicable)
Right to file a complaint regarding privacy practices
Requests can be submitted in writing to our contact information below.
11.Changes to This Privacy Policy
We may update this Privacy Policy at any time to reflect changes in our practices or legal requirements. Undated versions will be posted on this webpage with the revised “effective date”
12.Contact Information
For questions regarding this Privacy Policy or to exercise your privacy rights, contact:
Unlimited Physical Therapy & Sports Performance
4122 Bennett Memorial Road Suite 107 Durham, NC 27705
(919) 283-3003